Refund policy

We do not accept physical returns, as any product that leaves our premises is out of our control and we cannot guarantee that item can be maintained in a saleable condition.

We do however operate a money back guarantee system and replacement product system, depending on each case and the evidence presented. We're keen to ensure every customer that shops with us enjoys what they purchase, so we are always happy to help to come to a solution that you are happy with. 

If you have any issues with an order, please get in touch with our customer service team via email: contact@thefussypanda.com

Refunds for deliveries that are unsuccessful, please see our Shipping Policy. 

If we believe a transaction to be fraudulent, we (The Fussy Panda) reserves the right to not provide a refund for suspected fraudulent orders.